Refund Policy

This policy applies to all purchase items from test.wavechanger.com.

It is always our desire to provide our customers a satisfactory purchasing experience.  However we do adhere to these standards for Refunds.

Please note that our Website may offer both tangible goods and non-tangible goods.

Types of Goods

Tangible goods are those physical items shipped to a physical address from our company.

Non-tangible goods are digital and include subscriptions and downloaded files of various types.  Many of our non-tangible goods include WaveChanger intellectual property that we desire to protect from piracy or general public distribution.

Tangible Goods

We provide refunds, within 14 days of purchase, for tangible goods that were shipped to a physical address.  Please contact us for a further information and a Return Material Authorization (RMA).  You must have an authorized RMA listed on the packaging before shipping goods back.  Return shipping expenses are the responsibility of the purchaser.

Intangible Goods

Generally we do not provide refunds for non-tangible, irrevocable goods after the product is purchased.  Please make sure that you’ve carefully read the product description before making a purchase.

We may choose to provide a partial or full refund for subscriptions based on these conditions:

1. If refund is requested within 7 days of purchase.

2. If our review of site logs does not show multiple downloads, transmitted from our site, which are uniquely available under the purchased subscription.

3. Payment has been received by WaveChanger.

We may choose to provide a partial or full refund for purchased downloads, based on two conditions:

1. If refund is requested within 24 hours of purchase.

2. If the purchased download has not been transmitted from our site, based on our review of site logs.

3. Payment has been received by WaveChanger.

All refund decisions are final.  We will respond via email to any refund requests within 72 hours, providing either a refund decision or requesting additional time.

Contacting us

If you have any questions about this Refund Policy, please contact us.

This document was last updated on May 7, 2018